Shipping policy
Where do you ship from?
Our products are heavy-duty, and heavy. Please ensure that you carefully plan and evaluate the path to get your product to its final desired destination within your facility or dwelling, making sure there is adequate room and equipment to safely move it. Weights and sizes are listed on each product page. All products ship fully assembled and professionally packaged and secured to skids from two main facilities:
- Primary manufacturing and shipping point: 6333 Strawberry Lane, Louisville, KY 40214
- West coast fulfillment center: 855 Deming Way, Sparks, NV 89431
- Northeast Rousseau DC: Burlington, VT 05401
What shipping carriers do you use and what are the rates?
We use all major LTL trucking companies, and local trusted trucking partners in certain parts of the country to provide the most competitive price and best delivery. Our freight costs will be displayed in the checkout for shipments in the contiguous United States and parts of Canada (customers outside of the contiguous US must Contact Us for a special quote). We will align the best carrier at the time of shipment to ensure reliable and safe delivery to your destination.
How long will my order take to ship?
Our lead times to ship are located on each product within the store. Our Quick-Ship program ships many of our most popular SKUs within 1-5 days. Our made-to-order products take typically 2-3 weeks to build, assemble, and ship. Our more specialized products will take between 3-5 weeks to build, assemble, and ship. All products are made in the USA, with USA materials, and have the lead time designated on the product page. A filter for lead time is also available on product result pages in all of our collections. Please contact us if you have a sensitive timeline and we will do our very best to confirm and achieve it.
How long will it take to get my order?
It may depend on where you are and what item was ordered. We ship from two major locations depending on the product ordered and your location; typical orders to central, northeastern, and southern states typically arrive in 1-3 days after shipped. Orders to western states typically arrive in 4-5 days, unless it is in-stock and shipping from our Sparks, NV warehouse, where it will typically arrive in 1-3 days. Shipment tracking details will be provided in an email/text (depending on your selected preference) as soon as your order has shipped.
Do you ship internationally and to Hawaii and Alaska?