FAQs
Answering frequently asked questions from our customers.
Have more questions, please contact us by phone or on the Contact Us page and we will quickly be in touch!
Product FAQs
Where are your products made?
All storage cabinets, lockers, and workstations are engineered and manufactured in Louisville, KY and Saint-Jean-Port-Joli, Canada by skilled and diverse workforces.
Why do you offer three different steel gauges?
Industrial applications require different levels of strength and capacity to keep valuable tools, materials, and equipment safe when stored. Forklift traffic, moving equipment, and employee safety are all factors in selecting the right storage for your facility. This blog article provides helpful information regarding the differences and the purpose of our industrial offering: Which steel gauge should I use for my cabinet or heavy-duty storage?
Do you offer additional lock types?
Yes, we offer a variety of different lock types, including padlock hasp, keyed, and electronic options. Simply contact us for a quote or see more information on our custom solutions page.
Can I order your products in custom colors?
Yes, we offer a variety of optional colors or can match your unique brand or team colors (a small fee to order optional or custom colors applies). Simply contact us for a quote or see more information on our custom solutions page regarding optional colors.
Can I customize your products? Or, create a new product?
Yes, American design & manufacturing have their advantages. From specialty tool storage, carts, and material storage – we have you covered and can help. Simply contact us for a quote or see more information on our custom solutions page regarding our custom capabilities.
Do you provide a warranty on your products?
Yes, all of our products have industry-leading warranties ranging from 10 to 99 years in length. We stand behind our products 100% and have nearly a flawless customer acceptance rate, as our products are that strong and well-built. Please review our warranty information here or on any individual product page (a PDF download is available in the Product Specifications section).
Ordering & Shipping FAQs
Can I order by PO with credit terms instead?
Absolutely! Please call 844-863-7670 or contact us and we will work to set your account up, pending credit approval. Tax-exempt status can also be set up during this same time.
I am tax-exempt, how can I order online but not be charged tax?
We only charge tax online in the following states if your account is not set up to be tax-exempt: OH, NY, PA, IN, MI, FL. If you are not located in these states, we will not collect any taxes at checkout. If you are within these states, you can use the Tax-Free Business checkout option for payment and we will then confirm tax-free status and update your online account so you can enter payment information tax-free. We are experts in B2B business and are here to help should you have any questions.
How fast do your products ship?
All products show our designated lead times to ship. Many products are on a quick-ship program, which ships within 1-5 days. Other products are built to order and take weeks to manufacture, assemble, and ship. Please see our shipping policy for more information and contact us for any critical time requests – we will work hard to meet them.
How do you ship your products?
We use all major LTL trucking companies, and local trusted trucking partners in certain parts of the country to provide the most competitive price and best delivery. Our freight costs will be displayed in the checkout for shipments in the contiguous United States and parts of Canada (customers outside of the contiguous US must Contact Us for a special quote). We will align the best carrier at the time of shipment to ensure reliable and safe delivery to your destination. Learn more by reviewing our shipping policy.
How do I move your products once received?
All products will arrive professionally packaged and secured to a standard or custom-built skid. Our heavier products (7 gauge, 12 gauge, and 14 gauge products) are recommended to be moved into place by licensed forklift drivers. 18 gauge products can usually be moved by capable employees with a dolly. Please plan carefully, as our products are built heavy to last you longer and provide the best in security and storage. Stairwells and other challenging paths can cause great issues when transporting these fully assembled units in from your dock.
Warranty & Returns FAQs
Can I return a product?
Please see our Refund Policy for detailed information regarding returns and refunds.
What do I do if I have a warranty concern?
We completely stand behind the quality of our products and have a superior customer acceptance rate. Should you have any concerns or troubles with the quality or performance of your product, please see your warranty and follow the instructions for fast and professional support.